There’s a saying that you learn good manners from those who have none. I was reminded of this on a recent plane flight. The big passenger seated in front of me fell into his seat like a dead weight, launching the open bottle of water on my tray table into my lap. As he organized himself, he stretched his head backward over the top of the seat, leaning back so my face was less than a foot away from his […]
Former White House Social Secretary and co-author of Treating People Well with Jeremy Bernard.